Common Questions and Answers
What’s your warranty policy?
TurboTech Repair warrants all repairs and parts, free of defects in materials and workmanship for a period of 30 days (“30”) from the date of purchase.
If the unit should malfunction, it must be returned to TurboTech Repair for evaluation, and all costs of shipping shall be borne solely by the purchaser.
TurboTech Repair LLC Customer Service Department will diagnose the repair immediately upon receipt.
Upon examination by TurboTech Repair LLC, if the unit is found to be defective it will be repaired or replaced at no charge.
TurboTech Repair WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, improper repair by someone other than TurboTech Repair LLC, use of any other product other than TurboTech Repair LLC products, or unauthorized modification.
This WARRANTY is VOID if the unit shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of TurboTech Repair LLC control.
WE DO NOT OFFER ANY WARRANTY WHATSOEVER ON LIQUID DAMAGE SERVICES!
Do you deliver?
Yes!! All deliveries are upon request. If you need a device delivered after its repair to a specific location, arrangements can be made when drop-off occurs. A $25 Convenience Fee will be applied to the grand total of repair and must be paid in full prior to delivery.
My operating system automatically updated and now some of my software doesn’t work. What should I do?
Don't sweat, TurboTech is here. In the event that your device OS automatically updates and causes for some software to malfunction, simply restart your device. In most cases, your device simply needs to refresh itself in order to get things back to working properly. If you are still having issues, swing by when convenient and have our certified technicians have a look!